- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I've been to Van's for brakework, tires, fluid changes, deep rattle assessment and, today vehicle inspections for our two Toyotas. We arrived for our appointment and they were ready. On my wife's Venza they found and fixed one issue and fixed one I identified. After the inspection they went over a number of maintenance type items. Very professional. Efficient, honest, responsive and friendly combine to produce a very positive visit. Interestingly. I watched them provide outstanding service to 3 elderly females with appropriate explanations, options and with no condescension. Very good team.
As usual excellent!I came in with low tire pressure. I appreciate the good service, honesty, and kindness I was given. I highly recommend Van's Auto Service.